Simplifying Payment Collections for Your Business.
This document/agreement/contract is a computer-generated electronic record published in accordance with Rule 3 of the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 (as amended from time to time) read with the Information Technology Act, 2000 (as amended from time to time) and does not require any physical or digital signatures.
These terms and conditions, including the attachments and links, apply to your use of https://www.Indiconnect.in, other linked pages, API keys, features, content or application services (including but not limited to mobile applications and mobile website services) ("Website") owned and operated by Indiconnect Paytech Private Limited (“Indiconnect”), a company incorporated under the provisions of the Companies Act, 1956 and having its registered office at Office – 412, Tower – 2, World Trade Centre, Opp. EON IT Park, Kharadi, Pune, Maharashtra – 411014. "We", "Us", "Our" - refers to Indiconnect. "You", "Your", "Yourself", "Merchant" - refers to any unregistered individual or entity, registered user of Indiconnect, including but not limited to Indiconnect Merchants. "Applicable Laws" means (i) all laws, statutes, rules, regulations, orders, circulars, decrees, directives, judgments, orders or other similar orders of central, national, state or local governmental/regulatory authorities having jurisdiction and legal effect over you, us or the subject matter in question, as amended from time to time, and (ii) includes, without limitation, any notice, circular, directive or other similar direction issued by the 'Financial Sector Regulators', including but not limited to the Reserve Bank of India (RBI), and/or rules, regulations, roles, responsibilities and processes as published by NPCI on its website https://www.npci.org.in.
Before using the Website, you must read these General Terms of Use and the Special Terms of Use (as defined below) (collectively, the "Terms") and the Privacy Policy on the Website in their entirety. By using the products, software, services, and website of Indiconnect and its affiliates or by using products offered by Indiconnect’s partner institutions/credit partners, banks, financial institutions, NPCI and technology service providers, card payment networks ("Providers") or third parties ("Services"), you understand and agree that Indiconnect will treat your use of the Services as acceptance of these Terms from the date of use. You agree that Indiconnect reserves the right to update the Services from time to time.
You acknowledge and agree that all references to "Indiconnect" mean the Indiconnect affiliate for the specific Terms of Use. You further agree that any claim relating to or arising out of the Specific Terms of Use shall be brought exclusively against the Indiconnect Affiliate providing the Services. Indiconnect shall have no liability in this regard. You may not use the Services if you do not accept the Terms. If you do not agree to be bound by these Terms and the Privacy Policy, you must not use the website in any way. We strongly recommend that you visit this page regularly to review the most current version of the applicable Terms. Indiconnect reserves the right to change or otherwise modify the Terms at any time in its sole discretion and without prior notice, and your continued access to or use of the website will mean that you accept the updated or modified Terms. If you disagree with these Terms or any subsequent changes to these Terms in any way, your sole remedy is to immediately discontinue using the Website. We may require you to agree to additional terms (if any) in connection with certain services that you use from time to time. The services offered by Indiconnect through the Website are available and suitable for use in India only.
1.1. You acknowledge and agree that Indiconnect owns all right, title and interest in and to the services, including all intellectual property rights subsisting in the services (whether registered or not). You further acknowledge that the Services may contain information designated by Indiconnect as confidential and that you may not disclose such information without Indiconnect's prior written consent.
1.2. Indiconnect grants you a personal, non-exclusive, non-transferable, limited right to access the Services and to make personal use of the Website and/or the Services. This licence does not authorise you to download, copy, create a derivative work of, modify, reverse engineer, reverse assemble or otherwise attempt to discover the source code, sell, assign, sub-licence, grant a security interest in or otherwise transfer any rights in the Services. You do not have the right to use Indiconnect's trade names, trademarks, service marks, logos, domain names and other distinctive brand features. You may not remove, obscure or alter any proprietary rights notices (including trademark and copyright notices) affixed to or contained in the Services. You will not copy or transmit any of the Services.
2.1. In order to use the Website and Services, you must register as a user and be at least 18 years old and capable of entering into binding contracts in accordance with applicable laws. you are responsible for keeping your passwords, login, and account information confidential. you will be liable for all activities conducted on the Website and/or Services using your password and login information, whether authorized by you or not. you are also responsible for maintaining the confidentiality of any login information and secure access credentials associated with your Indiconnect account. Indiconnect will not be responsible for any unauthorized use of your account or credentials on the Website.
2.2. You agree to provide accurate and complete information about yourself as prompted by the Website. If you provide false, inaccurate, outdated, or incomplete information, or if Indiconnect has reasonable grounds to suspect that your information is false, inaccurate, outdated, or incomplete, Indiconnect has the right to suspend or terminate your account and/or refuse your current or future use of the Website or Services.
2.3. By using the Website and providing your contact details, you acknowledge that you are interested in receiving information about products and services offered by Indiconnect or third parties through various means such as phone, SMS, email, or messaging services. You authorize Indiconnect, its partners, service providers, vendors, and other third parties to contact you for the purpose of offering or inviting your interest in other products or services, or for sending marketing campaigns, offers, or information through different means.
2.4. You understand and agree that by using the Website, you authorize Indiconnect, its affiliates, partners, and third parties to contact you for follow-up calls related to the Services or for offering or inviting your interest in other products or services. you consent to receive communications on your phone/mobile number (if provided) by you on the Website, and waive any registrations or preferences made under the DND/NCPR list as per applicable Telecom Regulatory Authority of India (TRAI) regulations.
2.5. You authorize Indiconnect to share your information with partner banks/financial institutions, group companies, affiliates, vendors, service providers, and other third parties as required for providing products, services, or value-added services associated with the Services selected by you or otherwise. You may receive communications through emails, telephone, and/or SMS from Indiconnect or third parties. If you request to stop receiving such communications/marketing material, it will be applicable only prospectively and will not apply to data already shared by Indiconnect with your prior consent.
2.6. You acknowledge that Indiconnect may undertake due diligence measures and request information for Know-Your-Customer (KYC) purposes for any payment or financial transaction through the Website. You are responsible for understanding and complying with all applicable laws, including RBI Guidelines on Regulation of Payment Aggregators and Payment Gateways, Payment and Settlement Systems Act, 2007, Prevention of Money Laundering Act, 2002, KYC/AML/CFT guidelines issued by the Department of Regulation, RBI, and other applicable laws in your jurisdiction in connection with your business and use of Services. Indiconnect may also undertake enhanced due diligence measures in accordance with applicable laws.
2.7. Prior to commencing any Service(s) under these Terms, you agree and promise to provide Indiconnect with the necessary documents (referred to as "KYC Documents") as determined by Indiconnect in its sole discretion, or as required by Facility Providers, governmental authorities, or law enforcement agencies, to enable Indiconnect to conduct due diligence on you and your business/activities. Indiconnect has the right to share the KYC Documents (or the information contained therein) and other related documents with Facility Providers, governmental authorities, or law enforcement agencies, as required by Applicable Laws. you expressly consent to Indiconnect relying on the KYC Documents provided by you for the purpose of providing Services. Furthermore, you acknowledge and agree that Indiconnect reserves the right to monitor, review, retain, and/or disclose any information related to the Service(s) as necessary to comply with Applicable Laws, legal processes, or governmental requests.
2.8. Indiconnect has the right to request from you additional KYC Documents and/or KYC-related or other documents of your customers or invoices, in its sole discretion and/or as required by Applicable Laws or pursuant to requests from governmental authorities or Facility Providers. If you fail to submit the KYC Documents when requested, Indiconnect is entitled to suspend the Services and/or stop settlement of funds (as applicable) until you submit such KYC Documents to the sole satisfaction of Indiconnect.
2.9. You agree that Indiconnect is not responsible for any delivery, after-sales service, payment, invoicing, collection, customer inquiries (including sales inquiries), technical support, maintenance services, or any other obligations or services related to or in respect of your products or services. Such obligations are your sole responsibility. You shall indemnify Indiconnect against any claims arising from such services or obligations and shall bear any and all expenses and/or costs related thereto.
2.10. During your use of the Services, you declare that you, your affiliates, and/or its Beneficial Owner are not a Politically Exposed Person. You shall immediately notify us in writing if this declaration becomes untrue during any period of your use of the Services. Capitalized terms used here but not defined shall have the meaning ascribed to them in the KYC Guidelines issued by the RBI, as amended from time to time.
2.11. The usage of the Website may also require you to provide consent for providing your Personal Information ("PI") (including but not limited to any personal data or sensitive personal data as defined under Applicable Laws) or authorize Indiconnect to obtain your data/information from any source or public registry, as necessary to complete your profile or your application on the Website, conduct due diligence on you, undertake KYC checks by itself or any other third party, and/or provide you Services through this Website. Indiconnect shall adhere to best industry practices, including information security, data protection, and privacy laws, while processing such applications. However, Indiconnect shall not be liable to you for any liability or claims that may arise out of such transactions, as any such PI is being collected, used, processed, and shared with your explicit consent.
2.12. You agree not to use the Website and/or Services for any purpose that is unlawful, illegal, or prohibited by these Terms, or any local laws that may apply to you. Since the Website is operated in India, while using the Website and/or the Services, you agree to comply with the laws that apply in India. We may, at our sole discretion, at any time and without advance notice or liability, suspend, terminate, or restrict your access to all or any component of the Website and/or Services.
2.13. Prohibited actions on this Website include posting or transmitting:
(i) unlawful, threatening, libelous, defamatory, obscene, pornographic, or other material that violates rights of publicity and/or privacy, or any law, or harms minors; (ii) commercial material or content, such as solicitation of funds or advertising; (iii) material or content that infringes on copyrights, trademarks, patents, or other proprietary rights of third parties; (iv) software viruses or other computer code designed to disrupt or damage computer resources; (v) content that threatens the unity, integrity, defence, security, or sovereignty of India, friendly relations with foreign states, or public order, or incites the commission of any offense, or insults any other nation; (vi) impersonation of another person; or (vii) any other illegal content. You are solely responsible for any damages resulting from violating these restrictions or posting content on this Website.
2.14. You represent and warrant that:
2.15. You further covenant and agree that you will ensure that:
2.16. You acknowledge that the Services are complex and require the involvement of the Facility Providers. You acknowledge and agree that Indiconnect will only be liable for acts or omissions that are solely and directly attributable to Indiconnect.
2.17. To use the Services, you must ensure that Indiconnect's solutions are integrated with your platform. It is clarified that any Server to Server (S2S) integration, if done, is solely for the purpose of availing the Services and is intended to be used or accessed only by you.
2.18. You must assist Indiconnect in providing KYC Documents, relevant books, original copies of proof of transactions, invoices, or other records to its auditors, Facility Providers, governmental authorities, or law enforcement agencies upon request from time to time. You must retain records related to transactions for a period of 10 (ten) years from the relevant date of the order placed on your website. Indiconnect, Facility Providers, governmental agencies, and/or law enforcement agencies are entitled to audit and inspect the records and other data related to customer's orders at any time without prior notice. You must cooperate with Indiconnect, its auditors, Facility Providers, governmental authorities, or law enforcement agencies for any audit, inspection, or pursuant to any other request.
2.19. You must not (whether online or otherwise): (i) describe Yourself as an agent or representative of Indiconnect or the Facility Provider; (ii) represent that you have any rights to offer any products or services offered by Indiconnect or the Facility Provider; and (iii) make any representations to your customer or any third party or give any warranties that may require Indiconnect or Facility Provider to undertake or be liable for any obligation and/or responsibility to your customer or any third party.
2.20. When a customer purchases goods or services from you, you may, at your sole discretion, impose any convenience fee on the customer. You are responsible for any losses incurred by Indiconnect as a result of the charge of any such convenience fee by you to your customers. You must also indemnify Indiconnect for such liability or losses.
3.1. Indiconnect shall levy applicable fees for the provision of Services, which may be updated by Indiconnect at its sole discretion in terms of manner, rates, and frequency of charges.
3.2. Fees charged by Indiconnect are exclusive of applicable taxes, which Indiconnect may charge from time to time. Any changes in applicable taxes during the term of these Terms shall be borne by you.
3.3. Invoices for fees charged for Services provided during each month will be raised by Indiconnect and made available on the dashboard. Any disputes regarding an invoice must be communicated to Indiconnect by you through a notice within ten (10) days from the date of the invoice. Indiconnect will make good faith efforts to reconcile any reasonably disputed amounts.
3.4. You are responsible for daily reconciliation of all processed transactions. Any discrepancies must be reported to Indiconnect within three (3) working days. However, if reconciliation issues are highlighted by you to Indiconnect after three (3) working days from the transaction date, Indiconnect shall not be liable for unresolved queries and concerns.
3.5. For fees deducted upfront before provision of a specific Service, it is agreed that if you deposit applicable taxes under Section 194H of the Income Tax Act, 1961 (in respect of invoices received by you) and furnish Form 16-A for such taxes paid to Indiconnect, then Indiconnect shall reimburse you, on a quarterly basis, the amount in respect of such taxes paid. In all other cases, in case LTDC is provided as per the LTDC issued, applicable taxes under Section 194H of the Income Tax Act, 1961 will be withheld by you at the time of payment of the Fees. You shall deposit the withheld taxes with the government treasury, file the statutorily mandated returns, and furnish the requisite tax deduction certificate (Form 16-A) to Indiconnect within the prescribed timelines, to enable Indiconnect to obtain full credit for the taxes deducted at source.
3.6. You are solely responsible for updating your GST registration number on the Indiconnect dashboard before Indiconnect generates the invoice and submitting the GST certificate as part of KYC. Indiconnect will raise a GST tax invoice and report the transactions in the GST returns based on the information provided by you. The GST returns will be filed as per the statutory timelines, to enable you to avail appropriate input tax credit. Indiconnect shall not be responsible for any mistakes or misrepresentations by you in updating the GST number and other particulars as per the GST certificate. Furthermore, any liability raised on Indiconnect by the GST authorities due to incorrect information provided by you or deliberate withholding of any statutory information by you shall be recovered by Indiconnect from you.
By using the Website, you are giving consent to the use of your information as outlined in our Privacy Policy.
This Website may contain links to other websites or resources. Since Indiconnect has no control over these third-party websites and resources, you acknowledge and agree that Indiconnect is not responsible for their availability or endorse any content, advertising, products, or materials on or from these websites. You also acknowledge and agree that Indiconnect will not be liable for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any such content, goods, or services available on or through these websites. Your interaction with any third party accessed through the Website is at your own risk, and Indiconnect will have no liability for the actions, omissions, errors, representations, warranties, breaches, or negligence of such third parties, or for any personal injuries, death, property damage, or other damages or expenses resulting from your interactions with them.
This Website also provides access to information about certain financial products/services, including but not limited to loan facilities, credit card facilities, and investment services such as current accounts offered by our lending partners. The terms of use and conditions can be accessed here.
Indiconnect warrants that the Service(s) will be provided materially in accordance with the services documentation available on the Website. Indiconnect also warrants that the Service(s) will perform in all material respects in accordance with these Terms. However, to the maximum extent permitted by Applicable Laws, and except as stated in these Terms, the Services are provided on an "as is" basis. You acknowledge that Indiconnect does not warrant that the Service(s) will be uninterrupted or error-free or fit for your specific business purposes.
8.1. Indiconnect (including its officers, directors, employees, representatives, affiliates, and providers) will not be responsible or liable for any direct, special, exemplary, punitive, indirect, incidental, or consequential damages of any kind (including without limitation lost profits or savings), whether based in contract, tort, strict liability, or otherwise, that arise out of or are in any way connected with (i) any failure or delay (including without limitation the use of or inability to use any component of the Website), or (ii) any use of the Website or content, or (iii) the performance or non-performance by us or any Facility Provider, even if we have been advised of the possibility of damages to such parties or any other party, or (iv) any damages to or viruses that may infect your computer equipment or other property as a result of your access to the Website or your downloading of any content from the Website. The Website may provide links to other third-party websites. However, since Indiconnect has no control over such third-party websites, you acknowledge and agree that Indiconnect is not responsible for the availability of such third-party websites and does not endorse and is not responsible or liable for any content, advertising, products, or other materials on or available from such third-party websites. You further acknowledge and agree that Indiconnect shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any such content, goods, or services available on or through any such third-party websites. Such third-party websites may have separate terms and conditions and privacy policies that are independent of Indiconnect, and therefore, we advise you to read the terms of use and conditions available on such websites before accessing any such third-party website.
8.2. Regardless of anything stated in these Terms, Indiconnect, its affiliates, officers, employees, and agents, shall not be liable for an amount exceeding the total fees paid by you for the specific Service(s) that gave rise to the liability, limited to a maximum of one (1) month. Any liability of Indiconnect under or in connection with these Terms shall be proportionately reduced to the extent that the loss or damage is contributed to by you or your third-party providers.
This Website also provides access to information about certain financial products/services, including but not limited to loan facilities, credit card facilities, and investment services such as current accounts offered by our lending partners. The terms of use and conditions can be accessed here.
10.1. "Card Payment Network Rules" refer to the written rules, regulations, releases, guidelines, processes, interpretations, and other requirements (whether contractual or otherwise) imposed and adopted by the card payment networks. These card payment networks have infrastructure and processes to enable transaction authorization. You are required to comply with all applicable guidelines, rules, and regulations formulated by them.
10.2. The card payment networks reserve the right to amend their guidelines, rules, and regulations. We may be required to amend, modify or change these Terms pursuant to amendments to the Card Payment Network Rules and such amendments, if any, shall be binding on you with immediate effect.
10.3. You agree to fully comply with all programs, guidelines, and requirements that may be published and/or mandated by the card payment networks. Despite our assistance in understanding the Card Payment Network Rules, you expressly acknowledge and agree that you are assuming the risk of compliance with all provisions of the Card Payment Network Rules, regardless of whether you are aware of or have access to those provisions. MasterCard, Visa, Diners, RuPay, and American Express make excerpts of their respective rules available on their websites.
10.4. If Your non-compliance with Card Payment Network Rules results in fines, penalties, or other amounts being levied on or demanded from us by a card payment network, then without prejudice to our other rights hereunder, you shall promptly reimburse us in an amount equal to the fines, penalties, or other amounts so levied or demanded or spent by us in any manner in relation to such fines, penalties, and levies. Failure to comply with your obligations towards the card payment networks may result in Indiconnect suspending settlement or suspending/terminating the Services immediately.
Indiconnect's failure or delay in enforcing or exercising any provision of these Terms, or any related right, shall not be considered a waiver of that provision or right. The exercise of any of Indiconnect's rights under these Terms or in law or equity shall not waive or preclude the exercise of any other rights or remedies available to Indiconnect. Any waiver of any provision shall only be effective if it is in writing and executed by an authorized officer of Indiconnect.
If Indiconnect's performance of Services/Website is prevented, restricted, delayed or interfered with due to labour disputes, strikes, acts of God, epidemic, pandemic, floods, lightning, severe weather, shortages of materials, rationing, inducement of any virus, malware, trojan or other disruptive mechanisms, hacking or illegal usage of the Website, utility or communication failures, earthquakes, war, revolution, acts of terrorism, civil commotion, acts of public enemies, blockade, embargo, or any law, order, proclamation, regulation, ordinance, demand or requirement of any government, regulatory or judicial authority or representative thereof, or any other event beyond the reasonable control of Indiconnect, then Indiconnect shall be excused and discharged from performance to the extent of and during the period of such force majeure event, and such non-performance shall not be considered a breach of Indiconnect's obligations herein or incur any legal liability on Indiconnect.
You agree to comply with all applicable anti-bribery and anti-corruption laws, which prohibit officials, representatives, agents, or any other person associated with or acting on behalf of you from giving, offering, promising to offer, receiving/accepting or acting in any other manner so as to induce a payment, gift, hospitality or anything else of value (either directly or indirectly) whether from within the country or from abroad to government officials, public servants, regulatory bodies, judicial authorities, persons in positions of authority, elected or contesting electoral candidates, political parties or office bearers thereof or any other third party or person in order to obtain an improper commercial/business advantage of any kind. Government officials include any government employee, candidate for public office, an employee of government-owned or government-controlled companies, public international organizations, and political parties. You also agree not to give, offer, pay, promise, or authorize to give or pay, directly, indirectly, or through any other person, anything of value to anybody for the purpose of inducing or rewarding any favourable action or influencing any decision in your favour.
14.1. You are not allowed to transfer or assign your rights or obligations under these Terms. Indiconnect, however, has the right to assign its rights and duties under these Terms without any notice to you, and such assignment will not be considered a change to the Terms. If we do not take action on your breach or anyone else's breach on any occasion, it does not mean that we are waiving our right to take action in the future for similar breaches. Additional terms that apply to the Services provided by Indiconnect or its affiliates are as follows:
14.2. An end user may avail dynamic currency conversion ("DCC") services which may be made available by Indiconnect to an end user, as applicable. The transaction amount payable by the end user towards the purchase of goods or services from a merchant shall be inclusive of charges for such DCC services availed by the end user. An end user may contact dcc_invoice&Indiconnect.co.in, providing the payment ID and end user contact number, to obtain invoices for DCC transactions.
Some of the Services may be supported by advertising revenue and may display advertisements and promotional material. These advertisements may be tailored to the content of information stored on the Services, queries made through the Services, or other information. The manner, mode, and extent of advertising by Indiconnect may change without specific notice to you. By using the Services, you agree that Indiconnect may place such advertisements on the Services through various channels such as the Website, print media, electronic media, and social media advertising platforms.
16.1. Indiconnect reserves the right to immediately suspend Services and settlement of any monies or payments to you, without any liability to you, in the event of the following:
16.2. These Terms are effective upon the date you first access or use the Services and continue until terminated by you or Indiconnect. We may terminate these Terms or close your Indiconnect account at any time for any reason (including, without limitation, for any activity that may harm or create loss to the goodwill of Indiconnect). If Applicable Laws require advance notice of termination to be provided, we will provide you with the required advance notice of termination prior to termination.
16.3. Termination does not immediately relieve you of obligations incurred by you under these Terms. Upon termination, you agree to stop using the Services. Your continued or renewed use of the Services after termination serves to renew your consent to the Terms. In addition, upon termination, you understand and agree that We will not be liable to you for compensation, reimbursement, or damages related to your use of the Services, or any termination or suspension of the Services or deletion of your information or account data; and you will still be liable to us for any fees, fines, or other financial obligations incurred by you or through your use of the Services prior to termination.
The above list is subject to additions / changes by Indiconnect, based on instructions received from Facility Providers, without any prior intimation to you.
You acknowledge and agree that Indiconnect has the right to charge fees for its services, and the amount, manner, rates, and frequency of such fees will be determined by Indiconnect. Indiconnect may update the fees, including for services that were previously provided free of charge, at its sole discretion. You are responsible for paying any additional fees as determined by Indiconnect in the following cases:
By using any Service or a value-added service, you consent to any additional fees that may be levied by Indiconnect for such services.
2.1. In accordance with the General Terms of Use and the Specific Terms of Use for Payment Aggregation Services, Indiconnect will facilitate the collection of online payments for products/services sold by you.
2.2. Subject to Clause 3 and 4 below, Indiconnect will settle the Transaction Amount (after deducting Permissible Deductions) into your account within two (2) Escrow Bank working days from the date of the Transaction.
2.3. If Indiconnect settles the Transaction Amount earlier than agreed upon under the General Terms of Use or any Specific Terms of Use, Indiconnect has the right to recover the Transaction Amount immediately if it is not received in the Escrow Account within three (3) Escrow Bank Working Days from the date of the Transaction, for any reason whatsoever.
2.4. Indiconnect reserves the right to set limits on the Transaction value.
2.5. You have the option to purchase fee credits from Indiconnect for the Services rendered under the Specific Terms of Use for Payment Aggregation Services. It is understood that for each Transaction, Indiconnect is entitled to deduct the Indiconnect Fees, along with applicable taxes, from the Fee Credit. If sufficient funds are not available in the Fee Credits, Indiconnect is entitled to deduct the Indiconnect Fees, along with applicable taxes, from the Transaction Amount. Fee Credits are credits that allow you to receive the full settlement amount without any fee deduction. For example, if you have a Fee Credit of INR 100, then all Transactions will be settled in full and the Fees for these payments will be deducted from the Fee Credit of INR 100 ("Fee Credit").
2.6. Pay later Settlement - Indiconnect provides the Services on an "AS IS WHERE IS" basis. If applicable, you are responsible for ensuring that the customer has provided informed consent to the lender and its lending service provider (LSP) for Transactions enabling the lender to disburse the loan through Indiconnect into your bank account.
3.1. Upon receipt of a Chargeback Request communicated by a Facility Provider, Indiconnect will notify you of the Chargeback. You acknowledge and agree that you are liable for Chargebacks, whether domestic or international, under the General Terms of Use or any Specific Terms of Use associated therewith. It is your sole discretion whether to avail non-3D secure services or not. Indiconnect, upon receipt of a Chargeback Request, will deduct the Chargeback Amount from the Transaction Amounts, subject to availability of funds. The decision to process the Chargeback in Favour of the customer or credit it to you will be based on the decision of the Facility Provider. Indiconnect is entitled to deduct the Chargeback Amount upon receiving a Chargeback claim. you may furnish Chargeback Documents pertaining to the Transaction associated with the Chargeback Request to substantiate (i) the completion of the said Transaction and/or (ii) delivery of goods/services sought by the customer pursuant to the said Transaction. You must furnish the Chargeback Documents within three (3) calendar days (or such other period specified by the Facility Provider) of receiving notification of the Chargeback Request.
3.2. If you are unable to furnish Chargeback Documents and/or the Facility Provider is not satisfied with the Chargeback Documents furnished by you, the Facility Provider may order Indiconnect to effect a reversal of the debit of the Chargeback Amount associated with the Chargeback, resulting in the said Chargeback Amount being credited to the customer's Payment Instrument.
3.3. Notwithstanding anything in these Terms, if the Facility Providers charge the Chargeback Amount from Indiconnect, you agree and acknowledge that Indiconnect is entitled to recover such Chargeback Amount from you by deducting it from (i) the Transaction Amounts to be settled to you and (ii) any other funds held by Indiconnect on your behalf in the course of providing the Services. If the available Transaction Amounts or other funds are insufficient for deduction of the Chargeback Amount, Indiconnect is entitled to issue a debit note seeking reimbursement of the Chargeback Amount. you shall reimburse the Chargeback Amount within seven (7) days of receipt of the debit note.
3.4. In the event of notice of termination of this Specific Terms of Use for Payment Aggregation Services or the General Terms of Use being issued, Indiconnect reserves the right to withhold a sum computed based on a Stipulated Percentage (defined hereinbelow) from each settlement made during the notice period for a period of one hundred and twenty (120) days ("Withholding Term") from the date of termination of these Terms. The withheld sums shall be utilized towards settlement of Chargebacks. Upon completion of the Withholding Term, Indiconnect shall transfer any unutilized amounts, if any, to you forthwith. The "Stipulated Percentage" is the proportion of the Chargeback Amounts out of the total Transaction Amounts settled during the subsistence of these Terms.
3.5. If the amount withheld pursuant to Clause 3.4 above is insufficient to settle Chargeback Amounts received during the Withholding Term, Indiconnect is entitled to issue a debit note seeking reimbursement of the Chargeback Amount. you shall reimburse the Chargeback Amount within seven (7) days of receipt of the debit note.
3.6. The following applies to Chargebacks associated with EMI products supported by Facility Providers. For any loan cancellation requests, you must respond to Indiconnect within 7 working days with a suitable response. If the loan is to be cancelled, you must inform Indiconnect, and if the cancellation request is to be declined, you must provide proof of delivery and justification. For loans that would get cancelled based on your confirmation, the amount would be recovered from the daily settlement.
4.1. You acknowledge that, subject to the availability of funds in the Escrow Account, you have the discretion to initiate Refunds.
4.2. You further acknowledge that Indiconnect will process Refunds only upon your initiation of the same on the Website.
4.3. All Refunds initiated by you will be directed to the same payment method used for the original Transaction.
4.4. You agree that Indiconnect fees will always be applicable and payable by you for each Transaction, regardless of whether you have issued a refund to your customer through normal refund channels or through Indiconnect's instant refund service (if availed).
4.5. You acknowledge and agree that for payments that are late authorized but not captured by you, Indiconnect may initiate an auto-refund to the customer within five (5) days.
5.1. If Indiconnect is notified by a Facility Provider that a customer has reported an unauthorized debit from the customer's Payment Instrument ("Fraudulent Transaction"), then, in addition to the rights under Clause 16 of the General Terms of Use, Indiconnect may suspend settlements to you while inquiries, investigations, and resolution are pending by the Facility Providers, subject to Clause 3.1 and 3.2.
5.2. If the amount related to the Fraudulent Transaction has already been settled to you as per these Terms, any dispute arising after settlement in relation to the said Fraudulent Transaction shall be resolved in accordance with RBI's notifications DBR.No.Leg.BC.78/09.07.005/2017-18, dated July 6, 2017, read with RBI's notification DBOD. LEG. BC 86/09.07.007/2001-02 dated April 8, 2002, and other notifications, circulars, and guidelines issued by the RBI from time to time.
5.3. Subject to Clause 5.2 above, if the Fraudulent Transaction results in a Chargeback, then such Chargeback shall be resolved in accordance with the provisions outlined in the Terms.
5.4. You acknowledge that Indiconnect shall not be liable for any liability arising from Fraudulent Transactions, whether they are international or domestic transactions.
5.5. You shall be responsible in case of breach of the fraud amount thresholds as provided under the NPCI guideline on 'Fraud liability guidelines on UPI transactions' NPCI/2022-23/RMD/001. You understand and agree that the decision of the NPCI or the concerned acquiring bank, as the case may be, shall be final and binding.
6.1. In case of any conflict between the General Terms of Use and Specific Terms of Use, the Specific Terms of Use shall take precedence over the General Terms of Use. They shall be interpreted in a harmonious manner to the maximum extent possible.
6.2. Capitalized terms used in this Specific Terms of Use but not defined herein shall have the meanings ascribed to them in the General Terms of Use.
6.3. Clauses 3 and 5 mentioned above shall remain valid even after the termination of the Terms.
7.1. You represent and warrant that (i) you shall, throughout the entire term of using the Services, implement, adhere to, and comply with the applicable requirements prescribed under the Applicable Law, including but not limited to the provisions of the Payment Aggregator Guidelines. You shall further ensure that your operations are in compliance with the Payment Aggregator Guidelines and you shall not take any action that breaches the same. (ii) You shall clearly indicate/display on Your website/web app/mobile websites/mobile app, the return and refund policy of your products/services to your customers, including the timelines for processing such returns, refunds, or cancellations; and the general terms and conditions of use by your customers. You shall ensure that you deliver products and services in accordance with the instructions of the customers. (iii) You shall not hold, store, copy, or retain any customer data related to a customer's Payment Instrument and shall promptly notify Indiconnect in writing without delay if you suspect or become aware of a possible security breach related to any customer data. (iv) You shall not store any data pertaining to the Payment Instrument/customer Payment Instrument credentials. Upon demand, you shall provide a written confirmation, in a form and manner acceptable to Indiconnect and Facility Providers, certifying compliance with this aspect.
7.2. You shall establish a comprehensive customer grievance redressal mechanism that outlines the procedure for addressing complaints received from your customers and include the details of the designated person responsible for handling such customer complaints. This customer grievance redressal mechanism shall provide customers with the facility to register complaints via phone, email, or any other electronic means. You shall respond to grievances or complaints received from your customers within a period of 5 (five) business days from the date of receiving such grievance or complaint. You shall be solely responsible for the resolution or handling of any complaints lodged against you.
7.3. You shall comply with or enter into an agreement with a third-party service provider of payment processing services for compliance with the PCI DSS, as may be amended from time to time, and the Payment Application-Data Security Standard ("PA-DSS"), if applicable. You shall also submit an annual report in writing to Indiconnect, indicating proof of compliance with the above.
7.4. If you become aware that you will not be or are likely not to be in compliance with PCI DSS or PA DSS for any reason, you shall promptly report such non-compliance or likely non-compliance to Indiconnect in writing.
7.5. You shall provide Indiconnect with evidence of compliance as listed in this Clause 7 upon Indiconnect's request, and provide, or make available, to Indiconnect copies of any audit, scanning results, or related documents related to such compliance. Notwithstanding the above, Indiconnect shall have the right to conduct a security audit to verify your compliance with this Clause 7, and in such cases, you shall fully cooperate with Indiconnect and its representatives to enable them to conduct the audit to their sole satisfaction.
7.6. You acknowledge and agree to implement and uphold any information security measures that Indiconnect deems necessary to ensure reasonable security practices and procedures.
These terms apply only if you are a gaming merchant as specifically identified in these Specific Terms for gaming merchants.
8.1. You confirm and guarantee to Indiconnect that:
8.2. The representations and warranties stated in Clause 10.1 above shall be reaffirmed on a daily basis throughout the term of these Terms.
8.3. You hereby agree and commit to providing a written confirmation, in a form and manner specified below, certifying that the representations and warranties stated in Clause 10.1 above are true and accurate. Such certification shall be provided by you to Indiconnect on the first day of every quarter from the date of entering into these Specific Terms for gaming merchants until their expiration or termination, whichever occurs later.
8.4. Despite any other provisions in the General Terms of Use or these Specific Terms for gaming merchants, you shall indemnify and hold Indiconnect, its affiliates, and each of their directors, managers, officers, employees, and agents harmless from and against all losses (including any special, incidental, indirect, consequential, exemplary, or punitive losses) arising from claims, demands, actions, or other proceedings resulting from or on account of (a) any breach or inaccuracy of your representations or warranties as stated in Clause 10.1 above, or (b) Your engagement in any activity that violates any applicable laws related to gaming, gambling, betting, or wagering.
1.1. Indiconnect has implemented reasonable security practices and procedures that are appropriate for safeguarding the information assets it handles. This includes technical, operational, managerial, and physical security controls to protect against loss, misuse, unauthorized access, disclosure, alteration, and destruction of information.
1.2. In the course of providing Magic Checkout Services, you acknowledge and agree that Indiconnect may collect, store, and use certain personally identifiable information (PII) from your customers. Indiconnect is committed to protecting this information and taking reasonable precautions to maintain its confidentiality. Furthermore, for the purpose of providing Magic Checkout Services, you understand and agree that Indiconnect has the right to collect, store, and use customers' PII provided by you, which may include but is not limited to names, email addresses, phone numbers, and addresses, as provided by customers directly or indirectly to Indiconnect from time to time (or provided in the past).
1.3. The information referred to above may be used by Indiconnect for the following purposes: (i) providing Magic Checkout Services (including verification of identity, payment processing, communication about purchases, and monitoring of past behaviour to identify fraudulent transactions); (ii) administrative, marketing, and customer support purposes; and/or (iii) providing other Indiconnect services.
1.4. You represent and warrant to Indiconnect that:
1.5. Your use/access of the Magic Checkout Services constitutes your acceptance of the Terms and the Privacy Policy. You acknowledge and confirm that you will obtain valid consent under applicable laws to share your customers' PII with Indiconnect. If you withdraw your consent/acceptance to these Terms (including withdrawing consent for the use of PII by Indiconnect and/or defaulting on your representations and warranties), Indiconnect may, at its sole discretion, discontinue your access, in whole or in part, to the Services (including but not limited to discontinuing access to Magic Checkout Services), associated features, and/or present and future benefits. You also acknowledge that you will immediately inform Indiconnect in the event that any customer withdraws their consent/acceptance to sharing their PII with Indiconnect. You shall indemnify and hold Indiconnect, its directors, officers, employees, and affiliates harmless at all times from any and all claims, liabilities, losses, damages, and similar expenses incurred by Indiconnect as a result of any breach of these Terms, including your obligations herein.
2.1. If you have opted for RTO Protection as a service from Indiconnect and paid a fee, you can claim reimbursement for return shipping fees incurred by you for orders that have been returned to you, subject to the following conditions:
2.2. You acknowledge that Indiconnect will only reimburse you under RTO Protection upon submission of valid return shipping invoices/documents as verified by Indiconnect.
2.3. You are required to raise an invoice at the end of every month to claim reimbursements under RTO Protection, which will be processed by Indiconnect within 30 days from the date of the invoice, provided that all the conditions specified in Clauses 2.1 and 2.2 above are fulfilled to the satisfaction of Indiconnect.
In case of any conflict between the General Terms of Use and Specific Terms of Use, the Specific Terms of Use shall take precedence over the General Terms of Use. To the extent possible, they shall be interpreted in a harmonious manner.
Capitalized terms used in this document but not defined herein shall have the meanings ascribed to them in the General Terms of Use.
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